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Returns Policy
- Should a customer receive an order or a product that is defective, Congratulations offer a full exchange or refund as long as goods are returned within 30 days (postage/ carriage fees for the returned items will be met by the consumer) unopened and in resaleable condition.
- Items that have been customised or personalised in any way are considered non-returnable and are non-refundable.
- Simply return your items to us as supplied, items that have been cut or altered in any way will not be refunded or exchanged, so if you buy A4, return it as A4
- Please ensure you enclose your contact details (phone, email, address) with any returned items.
- All returns should be sent with a covering note explaining the reason for return to:
Congratulations
212 Lismore Park
Waterford City
- If you have any specific queries, feel free to contact us at: info@congratulations.ie
Delivery Charges
- Delivery is only currently only available within Ireland (inc. NI)
- Deliveries to countries within the EU can be made by special arrangement contact us for further information.
Regular Post
- Orders up to the value of €25 delivery........ by regular post €2
Orders up to the value of €50 delivery........ by regular post €5
IMPORTANT: If time / security is a concern you are advised to select the registered delivery option.
Recorded (Registered) Delivery
- Orders up to the value of €25........delivery €6.50
- Orders up to the value of €50........delivery €10.50
- Orders up to the value of €300........delivery €20
- Orders in excess of €300........delivery €25
Dispatches are notified by email.
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