Frequently Asked Questions About Congratulations Wedding Stationery

Do you have a brochure?
No, because we are continually introducing new designs a brochure would be quickly out of date and in order to keep our stationery costs as low as possible we don’t produce a brochure. Pictures of all our current designs are on our website and if you want something a bit different we can design it especially for you, just call one of our team on 051 376405 for a consultation or submit a request on our contact form & we’ll telephone you.

When should I order my wedding stationery?
When your guest list is finalised and the church & venue are booked your wedding stationery is one of the items on your to-do list that you can complete well in advance of the wedding as it can be stored away safely until you’re ready to send them out (usually 6-8 weeks prior to the wedding). Your stationery should be ordered no later than 12 weeks before the wedding.

How long will my order take?
On average Congratulations.ie requires 3-4 weeks to complete your stationery order. It all depends on how quickly you respond to proofs, the size of your order and how many orders we have to complete at the time. Orders are accepted on a first come first served basis so please book early to avoid disappointment. If you require your stationery sooner please contact us and we will do our best to accommodate you.

How much should I order?
Normally you’d send one invitation per household, but of course it depends on your guest list. You are strongly advised to order at least 10% extra to cover unforeseen circumstances - careful planning will save you in the long run.

I haven’t ordered enough and now I’m short 5 invitations, can you help me?
Yes of course we can, although it means we have to stop production of other orders to do so and for that reason we have a minimum re-order policy of 10 of any one item for example: 10 x day invites, 10 x RSVPs etc.

Can I choose my own wording & font?
Yes, you can choose whatever wording and font you like, there are examples available on the information panel on congratulations.ie.

Are envelopes included in the price?
Yes – All of our Invitations, Save the Dates, Reply Cards and Thank You Cards all come with envelopes.

Can I customise designs to co-ordinate with my wedding theme/colours?
Yes, all of our designs are handmade so we can change even the smallest of details to meet your individual requirements. If you would like your invitations in a different colour, size or with different wording please advise us when you place your order.

But I have a very unusual colour, could you match it?
Yes, we can match printing and most ribbons with colour swatches provided by you.

I want something different! Can you help?
Of course! we will create a unique design especially for you. You can tell us exactly how you want your stationery to look or just share your thoughts and ideas and we will create a personal design just for you.

Will I receive a proof?
On receipt of your order & payment a .pdf proof will be sent out to you. This will be your opportunity to ensure that the wording and font are exactly as you wish them to appear. We will continue proofing until you approve the proofs by email and only then will your order go into production.

When should I order my Orders of Service, Menus, Table Plan etc.?
We recommend that you order all your stationery at the same time to ensure we order the correct amount of stock to meet your requirements. If you are unsure of your exact numbers at present don’t worry, you can reconfirm your numbers with us at a later date.

How do I supply the wording for menus, ceremony booklets etc?
We will supply you with a template for the ceremony booklet which you can edit with your details, return it to us by email and we will format it and proof it to you for your approval. Text for other items should be provided via email in a Microsoft Word document when submitting any text to us please pay particular attention to grammar, punctuation, spelling and abbreviations - we are not responsible for errors in submitted text. Please write all names as you wish them to appear on the stationery i.e. Miss Abigail Moore, Miss Moore, Abby, Abby Moore etc. Note: Hard copy typed & handwritten documents will not be accepted.

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Frequently Asked Questions About Ordering Congratulations Sample Packs

I’d like to see & feel your invitations, do you supply samples?
Yes, samples are the best way to determine the superior quality of our stylish invitations.

What’s included in a wedding stationery sample pack?
Each sample pack consists of 4 items from the selected design collection: 1 x Day invitation 1 x RSVP card 1 x Evening invitation 1 x Thank you card

How many wedding stationery sample packs can I order?
You can order up to 3 wedding stationery sample packs.

Are wedding stationery sample packs customised?
Yes, we customise wedding stationery sample packs using the details you supply when ordering & we can match your colour choice of ribbon & print.

How can I order sample packs?
You can order wedding stationery sample packs in 3 ways:
Online: Add your chosen sample pack(s) to the cart & use the secure online payment facility.
By Telephone: call a member of our team on 051 376405 to order & pay for sample pack(s) over the telephone.
By Post: Send details of the sample pack(s) you wish to receive together with your contact details (name address & telephone number) Cheque, Postal Order or Bank Draft should be made payable to:
Congratulations,
212 Lismore Park,
Waterford City,
Ireland.

How much?
Sample packs cost just €10 per pack - plus delivery €2. The cost of the chosen samplepack (€10) will be deducted from your final balance.

How Long?
Samples are normally despatched by post every Friday

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Frequently Asked Questions About Ordering Congratulations Wedding Stationery

How do I Order my Wedding Stationery?
You can order your wedding stationery in TWO ways:

1. Use the online shopping cart
* Select the items you wish to order & add them to your cart, then proceed to checkout.

2. By Telephone
Email a request for one of our team to call you about ordering

OR

Call our team on 051 376405 with the following details...
* The design you wish to order
* How many of each item you require
* The wedding details i.e. church, venue, times etc.
* Your preferred wording & choice of font(s) - see web site for examples
* Customisation i.e. colour preferences & materials
* Organise payment

Once ordering & payment have been completed
we begin emailing .pdf proofs to you.


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Frequently Asked Questions About Congratulations Wedding Stationery Proofing

What is a .pdf Proof?
.pdf proofs are READ ONLY files - you cannot edit them - you can only read them. There is no charge for .pdf proofs. The purpose of a .pdf proof is to demonstrate the features & information that you have chosen for your stationery for example colours, fonts & the overall look & layout of your stationery before it’s printed, you will be asked to read & review thoroughly before signing off on a ‘.pdf proof’

How to proof read a .pdf
1. .pdf proofs will be emailed to your email address - it’s vital to supply a valid email address.
2. You are strongly advised to print proofs out to read them - Online proof reading is strongly discouraged
3. If proofs require corrections, adjustments or amendments - email the details of changes required to us clearly by reply
4. Once you are satisfied that the proofs are fully correct, email your approval.
5. On receipt of your email approval your order will go to press & will be ready for dispatch in approx. 14 days.
6. If required, hard copy proofs are available & are subject to a non-refundable charge of €5.00 per item incl. postage
In order to proceed to production hard copy proofs must be signed on the reverse and returned by post to congratulations.
Approving proofs
* It is solely the responsibility of the customer to ensure that all proofs are read & thoroughly checked for errors before confirming approval to proceed to production.
* Your emailed approval indicates confirmation to proceed to production.
* Congratulations will not be held responsible for errors of any nature that have occurred on approved proofs & have been overlooked in proof reading stage.
* It is your responsibility to ensure that all text i.e. spellings, dates & times etc. are correct before approving proofs to Congratulations for production.
* Changes supplied to congratulations after proofs have been signed & approved cannot be guaranteed to appear on finished goods.
* Where errors are not identified & client approval is given, a reprint charge will apply.


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Frequently Asked Questions About Congratulations Delivery & Collection

* You can choose to collect or have your order delivered.
* Cost of delivery is determined on receipt of order - orders typically cost €20 per box within ROI
* Table plans incur a seperate delivery & charge of €20.
Deliveries are made:
1. via our chosen postal service or courier.
2. Tues-fri between 9am – 5pm
3. To a valid WORK ADDRESS, all deliveries must be signed for
IN THE EVENT THAT NO-ONE IS AVAILABLE TO SIGN FOR GOODS THEY ARE RETURNED TO CONGRATULATIONS
REPEAT DELIVERY WILL INCUR REPEAT CHARGE
* Delivery is not included in stationery prices displayed.
* Congratulations are not responsible for late receipt of items caused due to issues outside of our control i.e. N/A to recieve collection, Acts of God, strikes etc..