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Frequently Asked Questions
About Ordering Congratulations.ie Sample Packs

About ordering Congratulations.ie Wedding Stationery

About Congratulations.ie Wedding Stationery Proofing

About ordering Congratulations.ie favours, tags, address labels

About Congratulations.ie Delivery & Collection


About Ordering Congratulations.ie Sample Packs

I'd like to see & feel your invitations, do you supply samples?
Yes, samples are the best way to determine the superior quality of our stylish invitations & can be ordered online.

What's included in a wedding stationery sample pack?
Each sample pack contains various items from the selected design collection - normally: 1 x Day invitation 1 x RSVP card 1 x Evening invitation 1 x Thank you card or notelet

How many wedding stationery sample packs can I order?
As many as you wish.

Are wedding stationery sample packs customised?
Yes, we customise wedding stationery sample packs using the details you supply when ordering matching your colour choice of ribbon & print as advised by you at checkout.

How can I order sample packs?
You can order wedding stationery sample packs in 3 ways:
Online: Add your chosen sample pack(s) to the cart, complete the details & payment at the checkout using our secure online payment facility.
Telephone: Call a member of our team on 087 1679545 to order & pay for sample pack(s) by Laser or Credit card

How much do samples cost?
Prices are as shown on the website, the cost of the sample or sample pack may be refundable.

How can I get the cost of sample wedding stationery refunded?
1. Sample stationery cost is refundable when you order stationery over the value of €200 of that design collection.
2. Maximum sample refund of €12.50
3. Sample order number must be stated at time of placing the stationery order
4. Refund will be issued following your emailed approval of proofs


How Long will my sample take to arrive?
Each sample order (& full stationery order) is fully customized & handmade by us here in our studio.
Depending on time of year & level of demand samples are normally despatched within 5 - 10 working days.


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About ordering Congratulations.ie Wedding Stationery

I'd like to meet congratulations.ie to discuss my stationery before I place my order
Consultations are available by appointment only. We are available Monday to Friday 9.00 to 5.00. p.m.

Our website is open 24 hours and you can view all our collections and order samples on line if you wish.


Do you have a brochure?
We continually introduce new designs, a brochure would be quickly out of date, to keep our stationery pricing as low as possible we don't produce a brochure. Pictures of all our current designs are on our website and if you want something different we can design it especially for you, just call one of our team on 066 97 93339 for a consultation or submit a request by email: info@congratulations.ie & we'll telephone you.

When should I order my wedding stationery?
Order as soon as your guest list is finalised and the church & venue are booked and confirmed.
Your stationery should be ordered at least 4 months before the wedding as our stationery is handmade by us it may take a little more time than pre-printed stationery.


How long will my stationery order take?
Usually 14 days following receipt of your proof approval.

How many should I order?
Normally you'd send one invitation per household, but of course it depends on your guest list and how many singles / couples you wish to invite.
You are strongly advised to order at least 10% extra to cover unforeseen circumstances.


I haven't ordered enough and now I need more invites...
You can order more subject ot minimum re-order quantities as shown when items are added to the shopping cart

Can I choose my own wording & font?
Yes, you can choose whatever wording you like choose from our examples or advise your own wording when placing your order
http://www.congratulations.ie/wordingsamples.php
Yes, you can choose whatever font you like choose from our list of fonts
http://www.congratulations.ie/font-samples.php


Are envelopes included in the price?
Yes - All of our Invitations, Save the Dates, Reply Cards and Thank You Cards all come with envelopes.

Can you customise designs to co-ordinate with my wedding theme/colours?
Yes, all of our designs are handmade so we can change even the smallest of details to meet your individual requirements. If you would like your invitations in a different colour, size or with different wording please advise us when you place your order.

I want something different! Can you help?
Of course! we will create a unique design especially for you. You can tell us exactly how you want your stationery to look or just share your thoughts and ideas and we will create a personal design just for you.

I have a very unusual colour, could you match it?
Yes, we will do our very best to match specific colours as closely as we can to colour swatches provided by you.

Will I receive a proof before you print the order?
On receipt of your order & payment a .pdf proof will be emailed to you. This is your opportunity to ensure that the wording and font are exactly as you wish them to appear. We will continue proofing until you approve the proofs by email and only then will your order go into production.

When should I order my Orders of Service, Menus, Table Plan etc.?
We recommend that you order all your stationery at the same time to ensure the best price.
But you can order seperately if you prefer to.


How do I supply the wording for menus, ceremony booklets etc?
We will supply you with a template for the ceremony booklet which you can edit with your details, return it to us by email and we will format it and proof it to you for your approval. Text for other items should be provided via email or in a Microsoft Word document.
When submitting text please pay particular attention to grammar, punctuation, spelling and abbreviations - we are not responsible for errors in submitted text.
Please write all names as you wish them to appear on the stationery i.e. Miss Abigail Moore, Miss Moore, Abby, Abby Moore etc.
Note: Hard copy typed & handwritten documents will not be accepted.


Can I cancel my order at any stage?
An order can be cancelled if the order details have not been processed or the order has not been despatched or in the case of printing:
An order can only be cancelled prior to our templates or our proofs being issued by us in respect of the order.


How do I Order my Wedding Stationery?
You can order your wedding stationery in TWO ways:

1. Use the online shopping cart
Select the items you wish to order
add them to your cart, then proceed to checkout
Follow the directions to complete the order
You will receive a confirmation email telling you that the order has been made successfully.

2. By Telephone
Email a request for one of our team to call you about ordering

OR

Call our team on 066 97 93339 with the following details...
* The design you wish to order
* How many of each item you require
* The wedding details i.e. church, venue, times etc.
* Your preferred wording & choice of font(s) - see web site for examples
* Customisation i.e. colour preferences & materials
* Organise payment

Once ordering & payment have been completed we begin emailing .pdf proofs to you.


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About Congratulations.ie Wedding Stationery Proofing

What is a .pdf Proof?
.pdf proofs are READ ONLY files - you cannot edit them - you can only read them.
There is no charge for .pdf proofs. The purpose of a .pdf proof is to demonstrate the features & information that you have chosen for your stationery for example colours, fonts & the overall look & layout of your stationery before it's printed, you will be asked to read & review thoroughly before signing off on a .pdf proof'


How to proof read a .pdf proof
1. .pdf proofs will be emailed to your email address - it's vital to supply a valid email address.
2. You are strongly advised to print proofs out to read them - Online proof reading is strongly discouraged
3. If proofs require corrections, adjustments or amendments - email the details of changes required to us clearly by reply
4. Once you are satisfied that the proofs are fully correct, email your approval. 5. On receipt of your email approval your order will go to press & will be ready for dispatch in approx. 14 days.


Hard copy proofs
If required, hard copy proofs are available & are subject to a non-refundable charge of €5.00 per item excl. postage
In order to proceed to production hard copy proofs must be signed on the reverse and returned by post to congratulations.ie


Approving proofs
* It is solely the responsibility of the customer to ensure that all proofs are read & thoroughly checked for errors before confirming approval to proceed to production.
* Your emailed approval indicates confirmation to proceed to production.
* Congratulations.ie will not be held responsible for errors of any nature that have occurred on approved proofs & have been overlooked in proof reading stage.
* It is your responsibility to ensure that all text i.e. spellings, dates & times etc. are correct before approving proofs to Congratulations.ie for production.
* Changes supplied to congratulations.ie after proofs have been signed & approved cannot be guaranteed to appear on finished goods.
* Where errors are not identified & client approval is given, a reprint charge will apply.


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About ordering Congratulations.ie favours, tags, address labels

How long will my seal / address labels order take?
Although we normally send these out the same day, during particularly busy periods they may take up to 7 days,If your order is urgently required please state this in the "special requirements box" at the checkout.

How should I send my address to be printed for address labels?
After you've placed your order, Email the addresses you want printed to info@congratulations.ie
In the email subject bar state the Order Number ( find it on the order confirmation email received when the order is placed )
Either copy the addresses into the email or add it as an attachment : Word doc ONLY, no Excel.
No tabs, No columns, they should look like this :

Mr. & Mrs. J. Kelly,
Park Business Centre,
Farranfore,
County Kerry,
V93 K372,
Ireland.

Mr. & Mrs. J. Kelly,
45 Turlough Drive,
Ballyporeen
Co. Wexford,
Ireland.

Mr. & Mrs. M. Murphy,
67 Lismore Heights,
Tullamore,
Co. Offaly,
Ireland.


How long will my favours, embellishments, DIY Stationery order take to arrive?
We dispatch these orders the same day. We normally carry plenty of stock, however, popular or seasonal items may be temporarily out of stock, in which case we will advise estimated delivery date via email. If your order is urgently required please state this in the "special requirements box" at the checkout .

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About Congratulations.ie Delivery & Collection

* You can choose to collect or have your order delivered.
* Cost of delivery is determined on size of the order.

Deliveries are made:
1. via our chosen postal service or courier.
2. Mon-Thurs between 9am - 5pm
3. To a valid WORK ADDRESS, all deliveries must be signed for:
IN THE EVENT THAT NO-ONE IS AVAILABLE TO SIGN FOR GOODS THEY ARE RETURNED TO CONGRATULATIONS.IE
REPEAT DELIVERY WILL INCUR REPEAT CHARGE
* Delivery is not included in stationery prices displayed.
* Congratulations.ie are not responsible for late receipt of items caused due to issues outside of our control i.e. N/A to receive collection, Acts of God, strikes etc..
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